Utility activations & deactivations
Service changes for acquisitions, vacant homes, move-ins, and dispositions.
- Provider coordination and activation deposits
- Final billing and returned deposits
- Status reporting and issue resolution
Utility activations
and deactivations.
For property portfolios of every type.
Low-cost utility activations and deactivations, with more included in the service fee. Provider coordination, activation deposit payments on your behalf, tenant follow-up, final billing, and returned deposits—all connected with vacant utility management and payment through WallaPM.
Utility support through each property event
AcquisitionsTurns & vacant homesResident move-insDispositionsManagement transitions
Utility requests, from setup to final closeout.
One coordinated process for activations, deactivations, tenant follow-up, and financial closeout—with progress recorded in WallaPM.
- 01
Validate the request
Confirm the property, required utilities, service dates, responsible entity, and approvals. Identify providers and the documents needed for the service change.
- 02
Coordinate service
Submit activations, deactivations, transfers, or reconnects. Pay activation deposits on your behalf and work through authorizations, date changes, cancellations, and provider exceptions.
- 03
Confirm the account
Verify the service change and available account details. For resident transitions, contact tenants after setup to confirm their utility account and follow up on missing confirmation.
- 04
Close out & report
Track final bills, returned deposits, and unresolved balances or provider items. Record confirmations and open exceptions in WallaPM, with vacant bill pay and management connected through the platform.
Services for rental property operators.
Utility activations and deactivations, or a tailored back office for your property-management processes.
Tailored back office
A dedicated team for your property-management processes, working in your systems.
- Custom workflows and request management
- Property data and document maintenance
- Quality checks and reporting
A clear record for every property.
Know what is complete, what needs attention, and what remains outstanding—without piecing together provider calls and email threads.
Service & account records
Requested and confirmed dates, provider details, account information, and tenant account confirmation tied to the property.
Exceptions & next actions
Missing documents, pending authorizations, unresolved provider requests, and tenant follow-up—with the next action visible.
Financial closeout
Activation deposits, final bills, returned deposits, and vacant utility bills connected to the service event through WallaPM.
For property owners and operators.
From multifamily communities to single-family rentals, build-to-rent developments, and mixed portfolios, support shaped around your properties and operating requirements.
Multifamily owners and operators
Utility service changes across apartment communities, vacant units, and resident transitions.
- Unit turns and service dates
- Activation deposits and account setup
- Tenant utility account confirmation
- Final billing and returned deposits
Institutional SFR operators
Recurring service changes across geographically distributed homes and provider territories.
- Acquisition and disposition batches
- Turn and vacant utility management
- Final bills and returned deposits
- Property-level exception queues
Third-party property managers
Utility requests that must follow different client rules, entities, and transition dates.
- Multiple ownership entities
- Resident move-in and move-out timing
- Client-specific authorization
- Clear completion records
Build-to-rent operators
Phased deliveries and lease-up cycles that create repeated utility responsibility changes.
- Construction and temporary service
- Activation deposits and account setup
- Make-ready and vacant bill management
- Resident transfers and final billing
Mixed property portfolios
Utility and back-office processes across different property types, providers, and ownership entities.
- Property-specific service requirements
- Vacant utility management and payment
- Client approval processes
- Portfolio reporting
Acquisition and disposition teams
Bulk property events with narrow effective-date windows and account entity requirements.
- Closing-date coordination
- Portfolio-level request intake
- Provider grouping
- Confirmation and open-item reporting
Let's talk about your portfolio.
Try SkillSource with a complimentary pilot—a free trial of our service with an agreed scope. We'll review your workflow and volume, then define the work and how results will be measured.
Request a complimentary pilot